FAQs

1. What is the minimum order amount for wholesale pricing?

Wholesale pricing starts at a minimum of US $200 per order. There’s no minimum quantity per item, just reach the order total with any product combination.

Want to buy less? No problem! You can place smaller orders anytime at pampadirect.com.

2. Which countries do you ship wholesale orders to?

We currently ship wholesale orders to the United States, Canada and Puerto Rico, and to Australia, Brunei, China, Colombia, Denmark, Ecuador, El Salvador, Finland, France, Guatemala, Hong Kong, Hungary, Ireland, Italy, Japan, Malaysia, the Netherlands, New Zealand, Peru, Qatar, South Korea, Switzerland, Taiwan, the United Arab Emirates and the United Kingdom.

3. What kind of products can I buy wholesale?

Our catalog includes Argentine, Brazilian and Uruguayan products such as yerba mate, dulce de leche, alfajores, traditional candies, kitchenware, books, skin care products and more. Availability may vary depending on your country's regulations.

4. Do you offer wholesale shipping rates?

Yes. Wholesale shipping rates are as follows:

• USA & Canada: Flat rate starting at US $22.99 (more options available at checkout).
• All other countries: Rates start at US $22.99 + a variable cost per kg, depending on the carrier (different options available at checkout).

Please note: If your order includes products from more than one country (Argentina, Brazil or Uruguay), items will ship separately from each logistics center, and separate shipping charges will apply.

5. Can I request a custom quote or place an order outside the website?

At this time, all wholesale orders are placed directly through our website. Our product catalog, pricing, and shipping rates are updated in real time, ensuring that the information you see is always accurate and current.

6. Do you offer free samples?

Yes. Every wholesale order over US $300 includes a mix of free assorted samples so you can discover new products with each shipment.

7. What payment methods do you accept?

We accept credit cards, PayPal, and international bank transfers. Recurring buyers can request personalized payment options.

8. How long does shipping take?

Delivery time is the handling time of your products plus the transit time to your country. Every product page shows the full estimate for your country.

• Handling time: 24 business hours, 2–3 business days or 5–7 business days, depending on the product. Need it fast? See our ready to ship products.
• Transit time: 3–5 business days to the USA, Canada and Puerto Rico. 7–12 business days to other destinations.

We ship with top international carriers (FedEx, UPS & DHL) and offer real-time tracking 24/7. More details on our shipping page.

9. Are duties and taxes included?

USA & Canada – DDP (Delivered Duty Paid): All import duties, taxes, and customs clearance are included in your total at checkout—nothing due on delivery.

Other destinations – DAP (Delivered At Place): We handle international shipping with full documentation and real-time tracking. If your country applies import duties or local taxes, these are settled locally upon arrival. We recommend checking with your local customs office to understand the applicable charges in your country.

10. Can I resell the products?

Absolutely. We supply a large number of resellers, shops, and distributors worldwide. Our wholesale program offers discounted product prices and reduced shipping rates so your business can scale with ease.

11. What happens if a product arrives damaged or incorrect?

If any item in your order arrives damaged or doesn’t match what you purchased, please contact us within 5 business days of delivery. Our team will review your case and offer a replacement, credit, or refund depending on the situation.

We take great care in packaging and shipping your products securely, but we’re here to make things right if something goes wrong.

12. Are products labeled with expiration dates and ingredients?

Yes. All food and cosmetic products include expiration dates, ingredient lists, and origin information on the label, following international export standards.

You’ll also find this information clearly outlined in each product’s description on our website, so you can check specifications before ordering.