FAQs

1. What is the minimum order amount for wholesale pricing?

Wholesale pricing starts at a minimum of US $200 per order. There’s no minimum quantity per item—just reach the order total with any product combination.

Want to buy less? No problem! You can place smaller orders anytime at pampadirect.com.

2. Which countries do you ship wholesale orders to?

We ship to the United States, Canada, and Australia. Need to ship elsewhere? Contact us for a personalized solution.

3. What kind of products can I buy wholesale?

Our catalog includes Argentine and Uruguayan products such as yerba mate, dulce de leche, alfajores, traditional candies, kitchenware, books, skin care products and more. Availability may vary depending on your country's regulations.

4. Do you offer wholesale shipping rates?

Yes. Wholesale shipping starts at $3.99/kg for the USA and Canada, and $6.99/kg for Australia. If your order exceeds 50 kg, enjoy even lower rates.

5. Can I request a custom quote or place an order outside the website?

At this time, all wholesale orders are placed directly through our website. Our product catalog, pricing, and shipping rates are updated in real time, ensuring that the information you see is always accurate and current.

6. Do you offer free samples?

Yes. Every wholesale order over US $300 includes a mix of free assorted samples so you can discover new products with each shipment.

7. What payment methods do you accept?

We accept credit cards, PayPal, and international bank transfers. Recurring buyers can request personalized payment options.

8. How long does shipping take?

We ship with top international carriers and offer real-time tracking 24/7. Estimated transit times:

• USA: 2–5 business days
• Canada: 2–5 business days
• Australia: 5–12 business days

9. Are duties and taxes included?

Yes. We ship with taxes and duties paid, ensuring a smooth and hassle-free delivery experience. Still, we always recommend checking with your local customs office for specific requirements.

10. Can I resell the products?

Absolutely. We supply a large number of resellers, shops, and distributors worldwide. Our wholesale program offers discounted product prices and reduced shipping rates so your business can scale with ease.

11. What happens if a product arrives damaged or incorrect?

If any item in your order arrives damaged or doesn’t match what you purchased, please contact us within 5 business days of delivery. Our team will review your case and offer a replacement, credit, or refund depending on the situation.

We take great care in packaging and shipping your products securely, but we’re here to make things right if something goes wrong.

12. Are products labeled with expiration dates and ingredients?

Yes. All food and cosmetic products include expiration dates, ingredient lists, and origin information on the label, following international export standards.

You’ll also find this information clearly outlined in each product’s description on our website, so you can check specifications before ordering.